Customer Testimonials

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DealerRater Nov 7, 2024

Cesar made any and all expectations of buying a new truck a great experience. Cesar has sold my wife and I other vehicles prier to this last one . Cesar is not only a sales person to us, he is now a friend. His enthusiasm is remarkable. Everyone else involved with the purchase were friendly, informative ,and very professional . I hopefully won't need a vehicle for a long time, But if I do, I'll be back to see Cesar. Thank you everyone involved , Chuck Gerhardt

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DealerRater Nov 1, 2024

Very satisfied with the dealership and the services provided. Very satisfied with the new vehicle.

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DealerRater Nov 1, 2024

It is always easy to make appointments for my car. Friendly atmosphere and very fast service.

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DealerRater Oct 30, 2024

I brought my vehicle back in to fix the rubber molding on my windshield. It was not put back on correctly the last time I brought it in for service work. It was fixed in a timely manner. My only concern now is that the rubber molding looks damaged. It does not look new like it did before it was taken off.

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DealerRater Oct 28, 2024

Helpful and great to people to deal with. Easy to work with and very explanatory on the process

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DealerRater Oct 28, 2024

Pleasant experience with Cesar. Found us the car we were looking for and he was super helpful and informative about everything.

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DealerRater Oct 28, 2024

Sherry was amazing to work with! The best car buying experience I have ever had.

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DealerRater Oct 27, 2024

If you are considering purchasing a Cadillac, I highly recommend Heiser Cadillac in West Bend, WI. My husband dealt with Aimee when choosing our new vehicle. She answered all his questions very promptly and was great to work with, all via phone conversations and emails. Heiser's price for a new 2025 Cadillac XT5 was much better than the other dealers we checked with, as well as their offer on my trade-in. When we picked up the vehicle Cesar went above and beyond to install all the electronic connections, ie Onstar, My Cadillac app, etc. and made sure we had everything ...

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DealerRater Oct 24, 2024

Sales team and the finance team were wonderful and easy to work with. The shop mechanic missed a faulty part but once I showed and explained to him everything was fixed properly.

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DealerRater Oct 21, 2024

I was called to remind me of oil changed needed. Able to set up an appt that worked for me. Everything went fast, done well

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DealerRater Oct 21, 2024

This was my first visit for servicing my Equinox. I was greeted in a friendly and welcoming manner. The waiting area was clean, comfortable and well stocked. Service was swiftly completed, and Payment easy to complete I even received a discount that was running currently. Overall, it was an A+ experience.

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DealerRater Oct 20, 2024

I dropped off my vehicle on Monday night after 6pm for my appointment on Tuesday morning. I was told that it would be an eight hour job. I asked for a loaner vehicle and I was given one. Late on Tuesday I received a phone call that my vehicle wouldn't be finished. On Thursday at 5pm I received another phone call, this time I was told that my vehicle was ready. I said that we are going to eat dinner and I will pick it up afterwards. The caller didn't tell me that the service department closes at 6...

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DealerRater Oct 19, 2024

The service was excellent. We took our car here for the first time for an oil change & inspection. I would highly recommend using this dealer & we will go here again when we need service.

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DealerRater Oct 19, 2024

This dealership is awesome. Everyone is so friendly, and did our oil change in a timely manner.

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DealerRater Oct 18, 2024

Outstanding customer service! Very nice and friendly. Would definitely recommend to friends and family. Excellent and professional.

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DealerRater Oct 16, 2024

Have purchased 3 cars from Heiser in the last several years. Always go there for oil changes, etc. Service has always been great. Employees are friendly and helpful if I have any questions. Recommend Heiser to my family and friends..

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DealerRater Oct 16, 2024

They are ok. Price goes up all the time. Oil change seems fine. Could be better

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DealerRater Oct 16, 2024

Best service in town. Nathan truly cares about customer experience Listens to details involved in car care

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DealerRater Oct 15, 2024

Always fast and professional! The whole team is awesome! I would definitely send my family and freinds there!

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DealerRater Oct 11, 2024

I had a great experience with this dealer. I can't say enough about my experience with Ceasar (salesman). He was knowledgeable and welcoming. He made me feel comfortable and explained things in detail. If I had a question or concern he addressed it or asked someone until he got the answer. Brian the GM was awesome!! He went over and beyond my expectations. I had a concern and Brian acted immediate and resolved the issue. I truly thank the entire crew for their exceptional customer service. On a scale of 1-10......I give them a 10+.

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DealerRater Oct 11, 2024

After the dealership was able to find the keys to the car we were interested in . Cesar was very fun to work with!

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DealerRater Oct 10, 2024

Very friendly, nice and personable. They listen and try to resolve problems. I feel heard.

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DealerRater Oct 9, 2024

Heiser does an excellent job helping us maintain our vehicle for the past 10 years. Winston was great at helping us get it all completed. Dominic gave me a ride home and to pick up my vehicle. He is very nice and opened the door for me both times.

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DealerRater Oct 3, 2024

Just fine. No complaints because not very in need of 2012 traverse that was certifyified car tat has served me exceptionally well.

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DealerRater Sep 30, 2024

The dealership has very polite and knowledgeable vemolyees. The waiting room is very comfortable with a TV and easy chairs.

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DealerRater Sep 29, 2024

Everyone at Heiser was eager to be helpful and provided a first-rate experience. The service advisor, service manager, technician, and courtesy driver were all great.

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DealerRater Sep 21, 2024

Resolved issue with radio system with a simple software upgrade. Truck is under warranty and they did not try to upsell anything which is greatly appreciated

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DealerRater Sep 18, 2024

Cesar and Tim were very friendly, kind and professional. It was a pleasure working with them.

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DealerRater Sep 16, 2024

We enjoyed working with Sherry. She answered all are questions. She showed us everything in the car that we needed to know. Thank you everyone at Heiser Chevy.

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DealerRater Sep 15, 2024

The staff was great, specially Leigh, our sales associate. Everyone seemed to genuinely care about our lease.

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DealerRater Sep 15, 2024

Will did an awesome job helping me with my car, even when my insurance company was less than helpful. I would definitely recommend Heiser’s service department!

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DealerRater Sep 14, 2024

Cesar was absolutely amazing today! I was a tad frustrated with multiple situations we had going on with our daughter’s car and when he saw this he immediately jumped into action and made us comfortable, checked in on us, and made sure everything was being handled. Brian was also very kind and helpful. Thank you Cesar!!

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Facebook Sep 12, 2024

Heiser in West Bend has an outstanding Service Team! Matt, Nathan, Will and Liam are ALWAYS very helpful with my vehicle service needs! They are all professional and realize how valuable my time is so they get me in and out as quickly as possible and also keep me in the loop as my service is being performed! I just got 4 new tires for my vehicle and also new brakes and they all did an outstanding job during the process and I THANK YOU Heiser!!

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DealerRater Sep 7, 2024

great service from all involved from service manager, mechanics and even shuttle driver. Been with Heiser many years and plan on many more.

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DealerRater Sep 6, 2024

I will not be back the sale of the vehicle was great ceaser is a fantastic salesman. Im not happy with how the service department handled my issue with the truck.

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DealerRater Sep 6, 2024

Very friendly, great atmosphere, answered all our questions. Highly recommend. Left with the vehicle I wanted same day

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DealerRater Sep 5, 2024

My experience with Tom Bell was excellent. LaQuita who greeted me when I came in for service was efficient and friendly. Matt who was my service advisor was excellent too!! He too was friendly and in kept me informed during the process of my service and took care of me in a timely fashion. Thanks Tom Bell!!

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DealerRater Sep 5, 2024

It was easy to schedule a service appointment, the service representative was easy to work with and the service was done and on time. Also, a big thank you for the shuttle service and the friendly shuttle driver.

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DealerRater Sep 2, 2024

They where helpful in getting me the vehicle I was looking for and took good care of us!!

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DealerRater Aug 31, 2024

Repairs were made in a timely fashion and the wait was pleasant in a friendly atmosphere!

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DealerRater Aug 28, 2024

Oil change was done with no problems to deal with. No issues this last visit.

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DealerRater Aug 28, 2024

Great service and friendly atmosphere. They did everything that was scheduled in a timely manner.. Would recommend their service department .

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DealerRater Aug 28, 2024

Great dealership. We have purchased / leased our last six vehicles through this facility. They have always treated us wonderfully and when finances were tight were able to assist in making something work. We highly recommend them to family and friends.

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DealerRater Aug 26, 2024

Just great friendly people and service is done in a timely, efficient, and respectful of customer cost!

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DealerRater Aug 22, 2024

I have done business with Heiser Chevrolet for approximately eight years now and have never felt the need to go anywhere else other than the west bend dealership. The service is nothing short of excellent. The sales team and customer service has been very thorough and always helpful in all aspects.

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DealerRater Aug 21, 2024

They told me want I. Needed to know b b b b b b b b b

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DealerRater Aug 21, 2024

Heiser is easily accessible , thorough and communicates what was done , why it was done and keeps my new car ( in 2017 ) running perfectly

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DealerRater Aug 21, 2024

Pleasant to work with and upfront about the repair charges. There were no surprises when I saw the bill.

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DealerRater Aug 20, 2024

I am from South Carolina and needed service before returning back and they took care of me and back on the road early

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DealerRater Aug 13, 2024

Nice people to work with, easy to get a test drive in. Very informative about the cars on the lot.

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Yelp Aug 12, 2024

Awesome place to purchase and service your car or truck. Ive done both. Couldnt be happier. Everyone from my sales person to the service department and even the cashiers are always extremely curtious and professional. You cant go wrong by choosing Heiser!!!y

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Google Aug 6, 2024

If you need anything see Cesar Nunez, he always goes above and beyond!!

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Google Aug 6, 2024

Cesar was so helpful he made the experience up beat and so positive truly recommend him for any help! Amazing people person! 😊

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DealerRater Aug 6, 2024

Sherry Koneck is great to work with! I couldn’t be happier with the new Trax and with my overall Experience of working with her!

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Google Aug 3, 2024

Cesar Nunez is amazing! We’ll be buying all our vehicles from Cesar from now on!

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Google Aug 2, 2024

Cesar’s energy and enthusiasm was refreshing and honest. He was hopping and popping back and forth to the manager helping me every step of the way.

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Google Aug 1, 2024

Cesar best salesman ever in Chevrolet heiser West bend WI. He's the best in town. Go to him for best deals. Nobody beats him . He goes out of his way like nobody I ever met. He's top dog in car sales

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Google Jul 27, 2024

Worked with Cesar Nunez to find me a new car and he was absolutely amazing. Super friendly and very helpful. Thanks for making a normally painfully annoying afternoon go so smooth!

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DealerRater Jul 20, 2024

Had an exceptional car buying experience with Maria Fuller. Maria has a good personality and was a pleasure to work with. This was our first car to have all the "bells and whistles" and she took the time to explain everything to us why we sat in the car. Maria told us that if we had any further questions, to feel free to stop by and she would be happy to help, which we feel is going above and beyond. We have had our Equinox for a week now and love the car and are happy we came ...

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Google Jul 20, 2024

Cesar was awesome and has alot of humor One of the most friendliest and resourceful person we have worked with. Totally recommend going for him

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Google Jul 16, 2024

Cesar Nunez is by far one of the most extraordinary people I’ve ever had the pleasure of being around. He is always smiling, and never said we couldn’t make it happen. He gave me space to decide on my own, wasn’t pushy at all, and got me exactly what I needed. I drove here from Green Bay multiple times and it was worth it every single time! Thanks Cesar and Ryan. I appreciate everything!

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Google Jul 16, 2024

Cesar Nunez gave us excellent customer service. He was a pleasure to work with and will definitely come back to see him again.

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Google Jul 13, 2024

New to Wisconsin, I've been searching for a dealership that is honest, has good prices, and provides an overall feel-good purchase experience. I found that and more with Heiser and Cesar Nunez! From the moment I walked in, I felt as if they were there to make sure I drove off in a car I was comfortable with. They worked with me, and I'm forever appreciative.

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Google Jul 9, 2024

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Edmunds Jul 9, 2024

Hands down the best car buying experience! I had been looking to buy for a while, but I was worried about what I would get for my car. I finally stopped into Heiser today. My salesman Cesar broke the news that the vehicle I was interested in sold. With excitement, he chose 2 others for me! He had so much enthusiasm and was awesome at his job! Trey who is the new vehicle manager crunched numbers and gave me the best offer! Brian in sales also was super backing the offer. Ryan in finance was awesome at explaining things! I did ...

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Google Jul 3, 2024

Hands down the best car buying experience! I had been looking to buy for a while, but I was worried about what I would get for my car. I finally stopped into Heiser today. My salesman Cesar broke the news that the vehicle I was interested in sold. With excitement, he chose 2 others for me! He had so much enthusiasm and was awesome at his job! Trey who is the new vehicle manager crunched numbers and gave me the best offer! Brian in sales also was super backing the offer. Ryan in finance was awesome at explaining things! I did ...

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DealerRater Jul 1, 2024

Handled our Lease transfer very well and got us set up with a new one!

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DealerRater Jul 1, 2024

I think they did a great job for what I needed them for they were very informative I appreciate all their hard work

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Google Jun 30, 2024

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DealerRater Jun 26, 2024

They are good team and professional employees good job answering questions and they are doing well with the job of working and getti

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DealerRater Jun 23, 2024

I have dealt with many of dealerships I would say Sherry and the staff were the best to deal with

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DealerRater Jun 23, 2024

Clean place great people buy parts from them all the time glad I could finally buy a truck in town

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Google Jun 22, 2024

Cesar Núñez was absolutely key to the best service at dealer. He is so kind and he definitely loves his job which shows in his personality. Thank you for the wonderful experience.

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Google Jun 22, 2024

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Google Jun 22, 2024

Heiser was great to work with. Found a great second car. Worked with Cesar Nunez and he was awesome. Highly recommend!!

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Google Jun 22, 2024

Cesar is Very friendly and great to work with. Will be back for another vehicle.

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Google Jun 22, 2024

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Google Jun 21, 2024

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DealerRater Jun 20, 2024

Thank you for keeping Nate in service. He was on vacation on my last visit, so my service less then normal.

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DealerRater Jun 19, 2024

This team is amazing to work with. Great customer service, honest, and a great deal!

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Google Jun 15, 2024

Service is always excellent for oil changes. Asked for advice on lease end options and they gave me more options then just trying to get me into another lease, other salesman at other Chevy dealerships pushed only the option that benefited them. Heiser in WB will be my dealership of choice while we reside in Dodge county 😁

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DealerRater Jun 14, 2024

Will was super friendly. The waiting area was clean, and they did a great job on my car.

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DealerRater Jun 13, 2024

William was friendly and greeted me right away. . I appreciated his communication with me and keeping me updated.

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Google Jun 11, 2024

Cesar was very patient with us. He helped us find exactly what we were looking for. Thank you.

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DealerRater Jun 11, 2024

Everything was great except for the upsells😉 Friendly, professional and adjusted toy schedule to get the deal completed.

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DealerRater Jun 8, 2024

Service was easy to arrange and the work done fast and my truck seems to work like it is supposed to to

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DealerRater Jun 8, 2024

I was greated and was served right away My car was serviced very very fast

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Google Jun 6, 2024

Cesar Nunez knows his Craft.

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Google Jun 6, 2024

We had pretty good experience with Sherry, and we love our new car!

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DealerRater Jun 5, 2024

Treated respectfully. Brake job done on time. Grateful for the two-way shuttle. Very pleased with the results.

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DealerRater Jun 5, 2024

Work was done in under an hour, after working 3rd shift, great job. Nice new vehicles in showroom.

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Google Jun 4, 2024

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Google Jun 2, 2024

Cesar and the staff at Heiser were extremely polite and professional with our purchase of a used Equinox.

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DealerRater May 31, 2024

I experienced professionalism and respect when I had my appt. The service professional asked me questions with concern.

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DealerRater May 30, 2024

Found problem and repaired the car in the time frame they said and at the price quoted before work was started.

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DealerRater May 29, 2024

Service department makes you feel at home and are always verry pleasant and courtious towards the customer

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Google May 28, 2024

Absolutely. Awesome working with Cesar again !! and I'm glad that he is back. Cesar is going to be forever my sales person.

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Google May 28, 2024

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Google May 26, 2024

In March of 2024, we went to this dealership to purchase a vehicle for my daughter. Sherry Konek was our salesperson. She did a fantastic job. She didn't ever pressure us or make us feel rushed. Also, the entire experience at this dealership was fantastic from start to finish. My daughter could not be happier, and I feel guilty that it has taken me this long to write this review. It is well deserved, and we would highly recommend them..... and especially Sherry. You will love her.

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Google May 24, 2024


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