Customer Testimonials

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DealerRater Feb 2, 2025

This is the best service center in town. They're knowledgeable, courteous and timely. We enjoy working with Will, Liam and John!

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DealerRater Jan 30, 2025

This was my first time having my car serviced at Heiser. I was impressed on how professional Will was in answering any questions I had. Heiser did an oil change, tire rotation and multipoint inspection in a little over a half hour. I am glad that I bought my Equinox from Heiser.

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DealerRater Jan 24, 2025

Very enjoyable experience, the best price, warranty and easy to work with. Their inventory is amazing

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DealerRater Jan 24, 2025

Cesar and Heiser were fantastic to work with! Would highly recommend them to anyone looking for a car!

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DealerRater Jan 23, 2025

A few glitches, , , lots of personnel changes during our purchase. Good recommendations from others. Final GM was awesome!

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DealerRater Jan 19, 2025

Muy buena ubicación, excelente servicio. El behiculo que adquirí esta en muy buen estado y el servicio que me brindan cuando el behiculo lo requiere es excelente, estoy muy conte ta con su buen servicio y atención

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DealerRater Jan 18, 2025

I think Kaiser Chevrolet is a great dealership. I love how when I bring my vehicle in for all the recalls there are. L O L that they have the shuttle service. That’s a biggie for me.

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DealerRater Jan 17, 2025

Very friendly and responsive to my questions. Also helpfull with the two trucks I was interested in.

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DealerRater Jan 13, 2025

The dealership was very understanding about dealing with the insurance company! Having to wait for check

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DealerRater Jan 13, 2025

Everyone has always been courteous and professional. Service has been done promptly and communication has been great

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DealerRater Jan 12, 2025

Great dealership! Very patient with delays from insurance company! I would recommend to a friend

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DealerRater Jan 12, 2025

Got the job done quick and timely even did truck recalls before vehicle was picked up

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DealerRater Jan 11, 2025

Sheri as amazing and patient. I would want to buy a car from her every time

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DealerRater Jan 11, 2025

Very friendly and honest and quick very clean in the waiting room nice and warm in the building

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DealerRater Jan 11, 2025

Great folks and very helpful with new vehicle purchase! I highly recommend HEISER and will purchase again from them!

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DealerRater Jan 10, 2025

Friendly understanding through - he explained a different issue to me that helped me understand better

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DealerRater Jan 10, 2025

Great to work with and has excellent communication with customers, if anything outside of planned service comes up the work with you on different options to address them.

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DealerRater Jan 10, 2025

Shortest wait time excellent communication great service over all essential clean care inside of vehicle very pleased

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DealerRater Jan 10, 2025

My appointment was at 11:30 am for new brakes. My car was done around 5:30pm. Thankfully I was shuttled home and back to get my car. No problems, but I do feel that there were way to many bookings for that day. I was happy to get it done but thankfully I had no other appointments scheduled for that day.

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DealerRater Jan 10, 2025

He does nice work really love the shuttle service. That’s a very convenient thing to have. That’s what I like.

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DealerRater Jan 10, 2025

Always nice and great to work with they are the greatest place to go to when your car work on

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DealerRater Jan 9, 2025

Very helpful and patient. Listened to what I wanted and gave me options Charlie put me in a car that works for me

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DealerRater Jan 7, 2025

They took care of problem in timely manner. Very helpful when I forgot my paper work.

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DealerRater Jan 5, 2025

Very prompt and efficient. And they have a very nice waiting area, including a quiet room to get work done. Very friendly people too.

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DealerRater Jan 4, 2025

Employees are knowledgeable, professional, and courteous. They ensure that their customers are a priority. The waiting room is comfortable

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DealerRater Jan 4, 2025

This is an excellent car dealership to go to. They are all very friendly and know how to treat you right.

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DealerRater Jan 2, 2025

Service person outstanding over and above. A pleasure being being taken care of. Thank you

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DealerRater Jan 2, 2025

Salesperson was good. I really don't know what was to say. Cadillac is a absolutely beautiful car

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DealerRater Jan 2, 2025

Received very good service this visit. It was much improved from the last two previous visits.

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DealerRater Jan 1, 2025

Friendly staff great and location , my salesman Ceasar was very helpful to me, the service is also very good

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DealerRater Jan 1, 2025

I mean I work here so it’s great, salesman was good, Brian helped me choose, W service

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DealerRater Dec 28, 2024

Everyone I dealt with at Heiser Chevrolet service department was very helpful, kind and informative

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DealerRater Dec 27, 2024

They worked hard to find the car wanted and gave me a good deal. Car buying experience was very good.

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DealerRater Dec 26, 2024

Friendly people, Sherry and Maureen were awesome, they made me feel very welcome and tried to give me the best deal!

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DealerRater Dec 25, 2024

Comfortable waiting area while vehicle is being serviced by professional mechanics. Dealership operation is top notch

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DealerRater Dec 24, 2024

I’ve only been to this dealership once only to buy a vehicle, but their professionalism and customer service is spectacular.

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DealerRater Dec 19, 2024

Once the part arrived it was fine. Unfortunately it took 2 months. In addition to the 8 months I had to wait for the delivery of the truck. Unacceptable.

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DealerRater Dec 18, 2024

Folks are always very nice and they do a great job. I got in quickly to have my brakes done and they did a great job.

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DealerRater Dec 16, 2024

Great buying experience for all parties involved. Would recommend Heiser for buying and service needs.

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DealerRater Dec 15, 2024

Everyone was welcoming and pleasant. I was greeted upon my arrival and the process was explained well. I knew exactly what to expect.

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DealerRater Dec 12, 2024

They got me the free oil change due to new purchase. Appreciated that! Thanks Alot

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DealerRater Dec 11, 2024

Heiser West Bend Service Department does an outstanding job be it an oil change, tire rotation or when I recently purchased new tires! Liam was nice, helpful and respectful of my time which is much appreciated! IT WAS GREAT SEEING CESAR BACK!! CESAR WAS THE REASON WHY I PURCHASED MY LAST SEVERAL VEHICLES AT HEISER AND WHY I KEEP COMING BACK TO THE WEST BEND HEISER!! CESAR IS OUTSTANDING AND AMAZING WITH HIS CUSTOMER SERVICE SKILLS!! WELCOME BACK CESAR!! THANK YOU!!

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DealerRater Dec 11, 2024

Great dealership. Got the car in and out on time, provided timely updates and were courteous.

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DealerRater Dec 11, 2024

Good service and extremely pleasant personnel. The young gentleman who took care of me is a great example of customer service.

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DealerRater Dec 5, 2024

Heiser automotive always does a great job servicing the vehicle rather it’s oil changes or getting new tires.

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DealerRater Dec 5, 2024

I got all the help needed. If I had questions, they were answered. All I can say is thanks.

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DealerRater Dec 2, 2024

Service department was great and thankful for the conversations with Dominic as he gave me a ride back and forth to my home.

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DealerRater Dec 1, 2024

Great dealer. Efficient, friendly (especially Ceasar) love they wash the vehicle every time they service it!

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DealerRater Nov 28, 2024

I want to thank Cesar very much for being so helpful. My rating for Cesar is definitely 5 stars. If I could give him more stars, I would. I don't think in all my years, that I have ever had such a pleasant salesperson.

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DealerRater Nov 27, 2024

EVERYBODY WAS FRIENDLY AND HELPFULL AND ALSO GOT A RIDE TO AND FROM A RESTAURANT CLOSE BY WHILE CAR WAS GETTING OIL CHANGE....

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DealerRater Nov 25, 2024

Thank you for your service job well done 5 stars, great job,have a great day

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DealerRater Nov 23, 2024

The sales and service departments have been one of the finest i have been Associated with.

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DealerRater Nov 21, 2024

I drive 45min just to come to Heiser Cadillac. The customer service is phenomenal. Leigh always takes such amazing care of me.

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Facebook Nov 21, 2024

Very VERY happy with the Heiser Service Department. I had a unexpected expense that I really couldn't afford and it was unclear if my warranty company would cover the almost $2500 bill. I explained this to Advisor William Harris just sort of through general discussion and concern, wasn't really expecting it to make a difference. Will not only listened to my concerns but spent OVER 1 HOUR on the phone with Car Shield fighting to get my claim covered!! This is way above and beyond what I expected. Will and his manager Nathaniel Heimerl absolutely earned my future business and ...

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DealerRater Nov 21, 2024

Walked in and there was our favorite salesman. He worked hard to make it a pleasant experience. Enjoying the new car.

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DealerRater Nov 21, 2024

William Harris was amazing, went WAY above and beyond for me. Had a unexpected expense that was going to cost over $2500 I didn't have. Will spent OVER AN HOUR on the phone with my warranty company to fight and get the claim covered!! I couldn't be happier with the way everything was handled and the extra effort that Will put in to make this happen. He is a great employee and has earned my business going forward

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DealerRater Nov 20, 2024

Heiser is top notch!!! Brandon, Scott and Tyler Reedy are amazing mechanics who are always willing to help.

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DealerRater Nov 18, 2024

The Heiser employees are all professionals that care and follow up till satisfaction is achieved.

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DealerRater Nov 15, 2024

People there have been great. Maria was my sales Lady. Just had software upgrade. Wewillsee

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DealerRater Nov 15, 2024

On this visit! It was a death battery in parking lot in Hartford.Excellent service!

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DealerRater Nov 15, 2024

William Harris was amazing to work with and very helpful. I will be back soon!

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DealerRater Nov 14, 2024

We had a great experience at Heiser, non pressure to buy,which we really appreciated , the sales staff were great!

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DealerRater Nov 13, 2024

From the time I got to Heiser to the time I drove away in my new 2025 Chevy Trax, I was treated as good as you can imagine! Very patient with me, all questions answered, a great situation.

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DealerRater Nov 12, 2024

the dealership were very helpful and friendly. enjoyed working with all the employees. dealership was very clean. Thanks Heiser

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DealerRater Nov 11, 2024

Always happy with my service. Would recommend. Never have any issues. Thank you for great service.

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DealerRater Nov 11, 2024

From the time you bring your vehicle inGreat service, polite questions answered, and all done in a timely manner and why they are waiting TV and free Internet

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DealerRater Nov 9, 2024

Was very please with the service I got from Maria and this dealership. Very friendly staff.

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DealerRater Nov 7, 2024

Cesar made any and all expectations of buying a new truck a great experience. Cesar has sold my wife and I other vehicles prier to this last one . Cesar is not only a sales person to us, he is now a friend. His enthusiasm is remarkable. Everyone else involved with the purchase were friendly, informative ,and very professional . I hopefully won't need a vehicle for a long time, But if I do, I'll be back to see Cesar. Thank you everyone involved , Chuck Gerhardt

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DealerRater Nov 1, 2024

Very satisfied with the dealership and the services provided. Very satisfied with the new vehicle.

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DealerRater Nov 1, 2024

It is always easy to make appointments for my car. Friendly atmosphere and very fast service.

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DealerRater Oct 30, 2024

I brought my vehicle back in to fix the rubber molding on my windshield. It was not put back on correctly the last time I brought it in for service work. It was fixed in a timely manner. My only concern now is that the rubber molding looks damaged. It does not look new like it did before it was taken off.

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DealerRater Oct 28, 2024

Helpful and great to people to deal with. Easy to work with and very explanatory on the process

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DealerRater Oct 28, 2024

Pleasant experience with Cesar. Found us the car we were looking for and he was super helpful and informative about everything.

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DealerRater Oct 28, 2024

Sherry was amazing to work with! The best car buying experience I have ever had.

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DealerRater Oct 27, 2024

If you are considering purchasing a Cadillac, I highly recommend Heiser Cadillac in West Bend, WI. My husband dealt with Aimee when choosing our new vehicle. She answered all his questions very promptly and was great to work with, all via phone conversations and emails. Heiser's price for a new 2025 Cadillac XT5 was much better than the other dealers we checked with, as well as their offer on my trade-in. When we picked up the vehicle Cesar went above and beyond to install all the electronic connections, ie Onstar, My Cadillac app, etc. and made sure we had everything ...

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DealerRater Oct 24, 2024

Sales team and the finance team were wonderful and easy to work with. The shop mechanic missed a faulty part but once I showed and explained to him everything was fixed properly.

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DealerRater Oct 21, 2024

I was called to remind me of oil changed needed. Able to set up an appt that worked for me. Everything went fast, done well

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DealerRater Oct 21, 2024

This was my first visit for servicing my Equinox. I was greeted in a friendly and welcoming manner. The waiting area was clean, comfortable and well stocked. Service was swiftly completed, and Payment easy to complete I even received a discount that was running currently. Overall, it was an A+ experience.

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DealerRater Oct 20, 2024

I dropped off my vehicle on Monday night after 6pm for my appointment on Tuesday morning. I was told that it would be an eight hour job. I asked for a loaner vehicle and I was given one. Late on Tuesday I received a phone call that my vehicle wouldn't be finished. On Thursday at 5pm I received another phone call, this time I was told that my vehicle was ready. I said that we are going to eat dinner and I will pick it up afterwards. The caller didn't tell me that the service department closes at 6...

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DealerRater Oct 19, 2024

The service was excellent. We took our car here for the first time for an oil change & inspection. I would highly recommend using this dealer & we will go here again when we need service.

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DealerRater Oct 19, 2024

This dealership is awesome. Everyone is so friendly, and did our oil change in a timely manner.

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DealerRater Oct 18, 2024

Outstanding customer service! Very nice and friendly. Would definitely recommend to friends and family. Excellent and professional.

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DealerRater Oct 16, 2024

Have purchased 3 cars from Heiser in the last several years. Always go there for oil changes, etc. Service has always been great. Employees are friendly and helpful if I have any questions. Recommend Heiser to my family and friends..

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Facebook Sep 12, 2024

Heiser in West Bend has an outstanding Service Team! Matt, Nathan, Will and Liam are ALWAYS very helpful with my vehicle service needs! They are all professional and realize how valuable my time is so they get me in and out as quickly as possible and also keep me in the loop as my service is being performed! I just got 4 new tires for my vehicle and also new brakes and they all did an outstanding job during the process and I THANK YOU Heiser!!

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Yelp Aug 12, 2024

Awesome place to purchase and service your car or truck. Ive done both. Couldnt be happier. Everyone from my sales person to the service department and even the cashiers are always extremely curtious and professional. You cant go wrong by choosing Heiser!!!y

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Google Aug 6, 2024

If you need anything see Cesar Nunez, he always goes above and beyond!!

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Google Aug 6, 2024

Cesar was so helpful he made the experience up beat and so positive truly recommend him for any help! Amazing people person! 😊

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Google Aug 3, 2024

Cesar Nunez is amazing! We’ll be buying all our vehicles from Cesar from now on!

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Google Aug 2, 2024

Cesar’s energy and enthusiasm was refreshing and honest. He was hopping and popping back and forth to the manager helping me every step of the way.

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Google Aug 1, 2024

Cesar best salesman ever in Chevrolet heiser West bend WI. He's the best in town. Go to him for best deals. Nobody beats him . He goes out of his way like nobody I ever met. He's top dog in car sales

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Google Jul 27, 2024

Worked with Cesar Nunez to find me a new car and he was absolutely amazing. Super friendly and very helpful. Thanks for making a normally painfully annoying afternoon go so smooth!

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Google Jul 20, 2024

Cesar was awesome and has alot of humor One of the most friendliest and resourceful person we have worked with. Totally recommend going for him

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Google Jul 16, 2024

Cesar Nunez is by far one of the most extraordinary people I’ve ever had the pleasure of being around. He is always smiling, and never said we couldn’t make it happen. He gave me space to decide on my own, wasn’t pushy at all, and got me exactly what I needed. I drove here from Green Bay multiple times and it was worth it every single time! Thanks Cesar and Ryan. I appreciate everything!

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Google Jul 16, 2024

Cesar Nunez gave us excellent customer service. He was a pleasure to work with and will definitely come back to see him again.

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Google Jul 13, 2024

New to Wisconsin, I've been searching for a dealership that is honest, has good prices, and provides an overall feel-good purchase experience. I found that and more with Heiser and Cesar Nunez! From the moment I walked in, I felt as if they were there to make sure I drove off in a car I was comfortable with. They worked with me, and I'm forever appreciative.

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Google Jul 9, 2024

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Edmunds Jul 9, 2024

Hands down the best car buying experience! I had been looking to buy for a while, but I was worried about what I would get for my car. I finally stopped into Heiser today. My salesman Cesar broke the news that the vehicle I was interested in sold. With excitement, he chose 2 others for me! He had so much enthusiasm and was awesome at his job! Trey who is the new vehicle manager crunched numbers and gave me the best offer! Brian in sales also was super backing the offer. Ryan in finance was awesome at explaining things! I did ...

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Google Jul 3, 2024

Hands down the best car buying experience! I had been looking to buy for a while, but I was worried about what I would get for my car. I finally stopped into Heiser today. My salesman Cesar broke the news that the vehicle I was interested in sold. With excitement, he chose 2 others for me! He had so much enthusiasm and was awesome at his job! Trey who is the new vehicle manager crunched numbers and gave me the best offer! Brian in sales also was super backing the offer. Ryan in finance was awesome at explaining things! I did ...


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