Customer Testimonials

This is the best service center in town. They're knowledgeable, courteous and timely. We enjoy working with Will, Liam and John!

This was my first time having my car serviced at Heiser. I was impressed on how professional Will was in answering any questions I had. Heiser did an oil change, tire rotation and multipoint inspection in a little over a half hour. I am glad that I bought my Equinox from Heiser.

Very enjoyable experience, the best price, warranty and easy to work with. Their inventory is amazing

Cesar and Heiser were fantastic to work with! Would highly recommend them to anyone looking for a car!

A few glitches, , , lots of personnel changes during our purchase. Good recommendations from others. Final GM was awesome!

Muy buena ubicación, excelente servicio. El behiculo que adquirí esta en muy buen estado y el servicio que me brindan cuando el behiculo lo requiere es excelente, estoy muy conte ta con su buen servicio y atención

I think Kaiser Chevrolet is a great dealership. I love how when I bring my vehicle in for all the recalls there are. L O L that they have the shuttle service. That’s a biggie for me.

Very friendly and responsive to my questions. Also helpfull with the two trucks I was interested in.

The dealership was very understanding about dealing with the insurance company! Having to wait for check

Everyone has always been courteous and professional. Service has been done promptly and communication has been great

Great dealership! Very patient with delays from insurance company! I would recommend to a friend

Got the job done quick and timely even did truck recalls before vehicle was picked up

Sheri as amazing and patient. I would want to buy a car from her every time

Very friendly and honest and quick very clean in the waiting room nice and warm in the building

Great folks and very helpful with new vehicle purchase! I highly recommend HEISER and will purchase again from them!

Friendly understanding through - he explained a different issue to me that helped me understand better

Great to work with and has excellent communication with customers, if anything outside of planned service comes up the work with you on different options to address them.

Shortest wait time excellent communication great service over all essential clean care inside of vehicle very pleased

My appointment was at 11:30 am for new brakes. My car was done around 5:30pm. Thankfully I was shuttled home and back to get my car. No problems, but I do feel that there were way to many bookings for that day. I was happy to get it done but thankfully I had no other appointments scheduled for that day.

He does nice work really love the shuttle service. That’s a very convenient thing to have. That’s what I like.

Always nice and great to work with they are the greatest place to go to when your car work on

Very helpful and patient. Listened to what I wanted and gave me options Charlie put me in a car that works for me

They took care of problem in timely manner. Very helpful when I forgot my paper work.

Very prompt and efficient. And they have a very nice waiting area, including a quiet room to get work done. Very friendly people too.

Employees are knowledgeable, professional, and courteous. They ensure that their customers are a priority. The waiting room is comfortable

This is an excellent car dealership to go to. They are all very friendly and know how to treat you right.

Service person outstanding over and above. A pleasure being being taken care of. Thank you

Salesperson was good. I really don't know what was to say. Cadillac is a absolutely beautiful car

Received very good service this visit. It was much improved from the last two previous visits.

Friendly staff great and location , my salesman Ceasar was very helpful to me, the service is also very good

I mean I work here so it’s great, salesman was good, Brian helped me choose, W service

Everyone I dealt with at Heiser Chevrolet service department was very helpful, kind and informative

They worked hard to find the car wanted and gave me a good deal. Car buying experience was very good.

Friendly people, Sherry and Maureen were awesome, they made me feel very welcome and tried to give me the best deal!

Comfortable waiting area while vehicle is being serviced by professional mechanics. Dealership operation is top notch

I’ve only been to this dealership once only to buy a vehicle, but their professionalism and customer service is spectacular.

Once the part arrived it was fine. Unfortunately it took 2 months. In addition to the 8 months I had to wait for the delivery of the truck. Unacceptable.

Folks are always very nice and they do a great job. I got in quickly to have my brakes done and they did a great job.

Great buying experience for all parties involved. Would recommend Heiser for buying and service needs.

Everyone was welcoming and pleasant. I was greeted upon my arrival and the process was explained well. I knew exactly what to expect.

They got me the free oil change due to new purchase. Appreciated that! Thanks Alot

Heiser West Bend Service Department does an outstanding job be it an oil change, tire rotation or when I recently purchased new tires! Liam was nice, helpful and respectful of my time which is much appreciated! IT WAS GREAT SEEING CESAR BACK!! CESAR WAS THE REASON WHY I PURCHASED MY LAST SEVERAL VEHICLES AT HEISER AND WHY I KEEP COMING BACK TO THE WEST BEND HEISER!! CESAR IS OUTSTANDING AND AMAZING WITH HIS CUSTOMER SERVICE SKILLS!! WELCOME BACK CESAR!! THANK YOU!!

Great dealership. Got the car in and out on time, provided timely updates and were courteous.

Good service and extremely pleasant personnel. The young gentleman who took care of me is a great example of customer service.

Heiser automotive always does a great job servicing the vehicle rather it’s oil changes or getting new tires.

I got all the help needed. If I had questions, they were answered. All I can say is thanks.

Service department was great and thankful for the conversations with Dominic as he gave me a ride back and forth to my home.

Great dealer. Efficient, friendly (especially Ceasar) love they wash the vehicle every time they service it!

I want to thank Cesar very much for being so helpful. My rating for Cesar is definitely 5 stars. If I could give him more stars, I would. I don't think in all my years, that I have ever had such a pleasant salesperson.

EVERYBODY WAS FRIENDLY AND HELPFULL AND ALSO GOT A RIDE TO AND FROM A RESTAURANT CLOSE BY WHILE CAR WAS GETTING OIL CHANGE....

Thank you for your service job well done 5 stars, great job,have a great day

The sales and service departments have been one of the finest i have been Associated with.

I drive 45min just to come to Heiser Cadillac. The customer service is phenomenal. Leigh always takes such amazing care of me.

Very VERY happy with the Heiser Service Department. I had a unexpected expense that I really couldn't afford and it was unclear if my warranty company would cover the almost $2500 bill. I explained this to Advisor William Harris just sort of through general discussion and concern, wasn't really expecting it to make a difference. Will not only listened to my concerns but spent OVER 1 HOUR on the phone with Car Shield fighting to get my claim covered!! This is way above and beyond what I expected. Will and his manager Nathaniel Heimerl absolutely earned my future business and ...

Walked in and there was our favorite salesman. He worked hard to make it a pleasant experience. Enjoying the new car.

William Harris was amazing, went WAY above and beyond for me. Had a unexpected expense that was going to cost over $2500 I didn't have. Will spent OVER AN HOUR on the phone with my warranty company to fight and get the claim covered!! I couldn't be happier with the way everything was handled and the extra effort that Will put in to make this happen. He is a great employee and has earned my business going forward

Heiser is top notch!!! Brandon, Scott and Tyler Reedy are amazing mechanics who are always willing to help.

The Heiser employees are all professionals that care and follow up till satisfaction is achieved.

People there have been great. Maria was my sales Lady. Just had software upgrade. Wewillsee

On this visit! It was a death battery in parking lot in Hartford.Excellent service!

William Harris was amazing to work with and very helpful. I will be back soon!

We had a great experience at Heiser, non pressure to buy,which we really appreciated , the sales staff were great!

From the time I got to Heiser to the time I drove away in my new 2025 Chevy Trax, I was treated as good as you can imagine! Very patient with me, all questions answered, a great situation.

the dealership were very helpful and friendly. enjoyed working with all the employees. dealership was very clean. Thanks Heiser

Always happy with my service. Would recommend. Never have any issues. Thank you for great service.

From the time you bring your vehicle inGreat service, polite questions answered, and all done in a timely manner and why they are waiting TV and free Internet

Was very please with the service I got from Maria and this dealership. Very friendly staff.

Cesar made any and all expectations of buying a new truck a great experience. Cesar has sold my wife and I other vehicles prier to this last one . Cesar is not only a sales person to us, he is now a friend. His enthusiasm is remarkable. Everyone else involved with the purchase were friendly, informative ,and very professional . I hopefully won't need a vehicle for a long time, But if I do, I'll be back to see Cesar. Thank you everyone involved , Chuck Gerhardt

Very satisfied with the dealership and the services provided. Very satisfied with the new vehicle.

It is always easy to make appointments for my car. Friendly atmosphere and very fast service.

I brought my vehicle back in to fix the rubber molding on my windshield. It was not put back on correctly the last time I brought it in for service work. It was fixed in a timely manner. My only concern now is that the rubber molding looks damaged. It does not look new like it did before it was taken off.

Helpful and great to people to deal with. Easy to work with and very explanatory on the process

Pleasant experience with Cesar. Found us the car we were looking for and he was super helpful and informative about everything.

Sherry was amazing to work with! The best car buying experience I have ever had.

If you are considering purchasing a Cadillac, I highly recommend Heiser Cadillac in West Bend, WI. My husband dealt with Aimee when choosing our new vehicle. She answered all his questions very promptly and was great to work with, all via phone conversations and emails. Heiser's price for a new 2025 Cadillac XT5 was much better than the other dealers we checked with, as well as their offer on my trade-in. When we picked up the vehicle Cesar went above and beyond to install all the electronic connections, ie Onstar, My Cadillac app, etc. and made sure we had everything ...

Sales team and the finance team were wonderful and easy to work with. The shop mechanic missed a faulty part but once I showed and explained to him everything was fixed properly.

I was called to remind me of oil changed needed. Able to set up an appt that worked for me. Everything went fast, done well

This was my first visit for servicing my Equinox. I was greeted in a friendly and welcoming manner. The waiting area was clean, comfortable and well stocked. Service was swiftly completed, and Payment easy to complete I even received a discount that was running currently. Overall, it was an A+ experience.

I dropped off my vehicle on Monday night after 6pm for my appointment on Tuesday morning. I was told that it would be an eight hour job. I asked for a loaner vehicle and I was given one. Late on Tuesday I received a phone call that my vehicle wouldn't be finished. On Thursday at 5pm I received another phone call, this time I was told that my vehicle was ready. I said that we are going to eat dinner and I will pick it up afterwards. The caller didn't tell me that the service department closes at 6...

The service was excellent. We took our car here for the first time for an oil change & inspection. I would highly recommend using this dealer & we will go here again when we need service.

This dealership is awesome. Everyone is so friendly, and did our oil change in a timely manner.

Outstanding customer service! Very nice and friendly. Would definitely recommend to friends and family. Excellent and professional.

Have purchased 3 cars from Heiser in the last several years. Always go there for oil changes, etc. Service has always been great. Employees are friendly and helpful if I have any questions. Recommend Heiser to my family and friends..

Heiser in West Bend has an outstanding Service Team! Matt, Nathan, Will and Liam are ALWAYS very helpful with my vehicle service needs! They are all professional and realize how valuable my time is so they get me in and out as quickly as possible and also keep me in the loop as my service is being performed! I just got 4 new tires for my vehicle and also new brakes and they all did an outstanding job during the process and I THANK YOU Heiser!!

Awesome place to purchase and service your car or truck. Ive done both. Couldnt be happier. Everyone from my sales person to the service department and even the cashiers are always extremely curtious and professional. You cant go wrong by choosing Heiser!!!y

If you need anything see Cesar Nunez, he always goes above and beyond!!

Cesar was so helpful he made the experience up beat and so positive truly recommend him for any help! Amazing people person! 😊

Cesar Nunez is amazing! We’ll be buying all our vehicles from Cesar from now on!

Cesar’s energy and enthusiasm was refreshing and honest. He was hopping and popping back and forth to the manager helping me every step of the way.

Cesar best salesman ever in Chevrolet heiser West bend WI. He's the best in town. Go to him for best deals. Nobody beats him . He goes out of his way like nobody I ever met. He's top dog in car sales

Worked with Cesar Nunez to find me a new car and he was absolutely amazing. Super friendly and very helpful. Thanks for making a normally painfully annoying afternoon go so smooth!

Cesar was awesome and has alot of humor One of the most friendliest and resourceful person we have worked with. Totally recommend going for him

Cesar Nunez is by far one of the most extraordinary people I’ve ever had the pleasure of being around. He is always smiling, and never said we couldn’t make it happen. He gave me space to decide on my own, wasn’t pushy at all, and got me exactly what I needed. I drove here from Green Bay multiple times and it was worth it every single time! Thanks Cesar and Ryan. I appreciate everything!

Cesar Nunez gave us excellent customer service. He was a pleasure to work with and will definitely come back to see him again.

New to Wisconsin, I've been searching for a dealership that is honest, has good prices, and provides an overall feel-good purchase experience. I found that and more with Heiser and Cesar Nunez! From the moment I walked in, I felt as if they were there to make sure I drove off in a car I was comfortable with. They worked with me, and I'm forever appreciative.


Hands down the best car buying experience! I had been looking to buy for a while, but I was worried about what I would get for my car. I finally stopped into Heiser today. My salesman Cesar broke the news that the vehicle I was interested in sold. With excitement, he chose 2 others for me! He had so much enthusiasm and was awesome at his job! Trey who is the new vehicle manager crunched numbers and gave me the best offer! Brian in sales also was super backing the offer. Ryan in finance was awesome at explaining things! I did ...

Hands down the best car buying experience! I had been looking to buy for a while, but I was worried about what I would get for my car. I finally stopped into Heiser today. My salesman Cesar broke the news that the vehicle I was interested in sold. With excitement, he chose 2 others for me! He had so much enthusiasm and was awesome at his job! Trey who is the new vehicle manager crunched numbers and gave me the best offer! Brian in sales also was super backing the offer. Ryan in finance was awesome at explaining things! I did ...