Customer Testimonials
Professional, polite, prompt, I was blown away at the waiting room for customers and ride home and back when done with service... outstanding
I waited quite a long time to get the diagnosis, and maybe I should have been informed along the way that it was still being worked on, was complicated, was more digital than mechanical, etc.
Brian Crandall found exactly the vehicle we were looking for & finance department staff explained everything in easy to understand layman's terms.
All the staff was friendly, professional and well organized. Overall a pleasant and stress free experience. I would highly recommend Heiser Chevrolet West Bend for both new and used vehicle purchases.
Everyone was polite and professional.
I had a great experience working with Heiser Chevrolet West Bend in leasing my new 2025 trailblazer. I would recommend Heiser to others for car buying or leasing.
This is our "go to" dealer for sales and service. They're knowledgeable, personable and empathetic!
Nice dealership to do business with, would highly recommend them.
Was amazing help! Help us through everything. Cesar was funny and kept everyone laughing and smiling through the process. Love this guy! Will use him again.
Cesarrrrrrr was so cool he made us feel right at home and safe and helped us through everything and was so patient.
Awesome experience with Cesar and Rick!
The sales people at heiser were great,. They kept me informed throughout the buying process. Very satisfied with the buying if this vehicle.
I recently had my vehicle serviced and had a solid experience. Everyone I’ve dealt with—whether in sales, parts, or service—was professional, courteous, and easy to work with. The process was smooth, and communication was clear throughout. It’s good to see a dealership where all departments are consistently helpful and respectful. I’ll return for future purchases and service needs and wouldn’t hesitate to recommend y’all
Ceasar was very helpful and helped us find what we were looking for within our budget. He gave an informative tour of the facility.
Cesar was absolutely wonderful to work with. Did an excellent job!! Would highly recommend him
Wonderful service. No pressure! Really tried to make a deal that was good for both of us.
Cesar was awesome. He is very friendly and helped to make this process very easy.
Initially he did not acknowledge me after exiting my vehicle and approaching the area for assistance. However when 'another' customer pulled in and existed, he made sure to acknowledge he'll assist the next person in line. He did recover and provided great service thereafter but I believe it was because of the look of audacity on my face of what had just transpired. I have been coming here for 5yrs and love the prior service but I will gladly move on if need be.
It was good, our update was done quickly and efficiently John was great to work with
They did not fix my truck, Could not find the problem going to have to talk to Chevy
Cesar is the best !
Good service nice waiting area.
The service reps lie to your face don’t call you back and the service lies to back up the service reps as far as the technicians they are very good
Everything they want me to do oil change find out what was wrong with the front end everything was okay with my standards
Scheduling was fast and easy! Appointment was timed well. Liam was very thorough and forward. Good customer service.
Broke the outer shell on the right side rear view mirror on April eighth . Was told a new one will be in couple days. I haven’t heard back since.
Awsome ppl salesman was down to earth and good at getting what I wanted and Glenn was fun and made it easy
Ceaser is the reason I keep coming back to Hesier with his outstanding customer service, always willing go the extra mile to help his customers.
Brian is knowledgeable, kind, and always responsive. He saw me late on a Friday to help me secure a Trailblazer from inventory after hearing about the 25% tariffs that were coming the next week. With his help I got the car I wanted the next business day.
I had an issue with a used vehicle I had purchased. Heiser couldn't diagnose this issue correctly so they sent it across the street to another dealership. The next dealership couldn't get me in for 3 weeks or so and Heiser refused to give me a rental. Now we're on week 3 and it was diagnosed that my Jeep needs a camshaft that there is no eta on. At 39 years old with 2 kids and a wife I'll probably be purchasing 4 vehicles in the next 20 years... The way this turned out I will not be dealing with Heiser again...
The dealer was super supportive and patient. Outside of that my sales person Cesar was super pleasant
Had to come back twice…. Not Will’s fault. Not mad-just was a bit of a hassle.
Muy bien el servicio y la atención fue perfecta sin más que decir muchas gracias
Do not receive detailed estimates of cost and labor, appointments are irrelevant it seems, nobody ever wants to help resolve your problem
Everyone I met at Heiser West Bend was very friendly, fast, efficient, and willing to work with me. Cesar N. was amazing, extremely personable, and made the car buying process so much easier and less intimidating! Would highly recommend!
With all the problems they ran into on the truck it still worked out well
It was a great experience working with the folks here. Cesar was a delightful sales rep, and he really went all-out to ensure that we were happy with our car purchase. Would happily recommend Heiser Chevy West Bend.
You won’t wanna hear my fifteen words sorry for the inconvenience let’s move on to the next person because we are an obvious assembly line so let’s keep up the good work n move these people by faster n faster nnnever make a good influence on our business because giving someone a car nnnot explaining all the features or putting the mats in or giving mor options is a mute point let’s get the single mothers with a special needs kid the boot who cares if she don’t understand the options n he was so ... Read More DealerRater - Apr 11, 2025
Amazing! Everyone was so kind and very helpful. Very knowledgeable as well Friendly, kind, family
Another great, smooth experience! Brian was responsive and easy to work with. This is our second lease through West Bend!
I purchased a 2021 Silverado 1500 brand new from this dealership. The salesperson sold me an extended warranty that I was told was with General Motors. This turns out to not have been the case and now I don't have the required information to get a repair covered under the warranty. The shady sales tactics and poor communication with the company has really soured my opinion of the entire Heiser organization. I do not remember the salesperson and I was forced to pick one. This is not a reflection on that person.
Very prompt courteous didn't try to sell me things I did not need would recommend it and will be back for my next Oil Change
Have been dealing with heiser for past several years . Very helpful and gracious. It's been a pleasure working with them
They are always proactive and easy to deal with . No pressure but explaining what ever is going to be done succinctlyw
As always, Cesar Nunez made our leasing experience top-notch! As a several time repeat customer, we always leave happy.
Brian did an amazing job to get Me the deal that I wanted. Got me into a newer vehicle than what I was looking to get into, and still managed to get a deal with my budget!
Cesar was fantastic to work with!!
I always have my Chev. Blazer serviced at Heiser in West Bend The staff is very friendly and knowledgeable.
They were prompt, professional and addressed anything I needed for my visit I would recommend
We were very pleased with our overall experience with Heiser. Cesar Nunez was great to work with! He was so attentive to our wants and was very knowledgeable & helpful from the time he greeted us at the door to the time we drove our truck off the lot. He & everybody else made our visit enjoyable. With the intent of going to shop around at other dealerships, Heiser in West Bend was our first stop and made it our one & only! Chris & Cindy
Had trouble with another representative who didn't order the needed parts. I came to service appointment and the needed parts weren't there and didn't get the promised call when parts were in. Liam got everything lined up and completed.
Always like them in the past for their quick service. However, not this time. Early for my appointment but it took me over two hours for a routine maintenance. People came before and after me and I was still waiting. Not very happy!
Vehicle was provided to dealership, and checked in by service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I got a ride to dealership and they never even brought truck in for service, then wanted to have it again following day. No loaner available.
Appointment was rescheduled for following week. The work was completed but they expierenced difficulty in getting a new keypad programmed to the vehicle. Needed to keep vehicle overnight for another day. No loaner offered.
Next day go to pickup the ... Read More DealerRater - Mar 27, 2025
Heiser does a superb job of servicing my car and and proactive , explaining what the car needs.
Excellant Heiser is trusted with my car . They make me confident after every visit that they are doing exactly what I need to drive confidently
Cesar, Brian and Taylor were all amazing. Thank you to the entire Heiser Team. From the moment I walked in the door I felt like family. Will definitely be part of the Heiser family for years to come. Highly recommend for your next purchase and services.
They work with the customer on unexpected issues to correct problems as they come up
Fair prices. Employees didn't even verify that the services i called about getting fixed were covered under my extended warranty.
Great experience and communication with their shop. They kept me informed as to what was going on and when I could expect my car back.
Great to work with. Fast service would use them again in the future for any new purchases
They gave us a super deal on a car It was all that we wanted. They listened and helped us to find the correct car for our needs. Thank you Cesar and Brian for your help
Friendly staff, took the time to find the car I wanted. Great turnaround from start to finish.
Customer services skills are condescending and rude. Communication time is extremely slow and follow up is horrible. I was lied to multiple times.
Everything was satisfying, if anything else is needed, will be back. Thanks again nice job
Took a little longer for a oil change and tire rotation Everything else was good
Courteous, efficient, timely I think I covered it Don't know what more to say. I was very satisfied with the service
Had a check engine light come active during the weekend. When I arrived the light had cleared, they hooked up to the truck and found no issues currently. They said if the light returns to just come in as quick as possible, no appointment need to see what the issue is. I greatly appreciate the help.
Very friendly and busy People need to make appointments instead of just showing up and expecting to be waited on by Cesar when they have a customer who had an appointment already Poor Cesar
We were greeted in a friendly and professional manner. We were not pressured to make and immediate purchase. Great selection of vehicles that we were looking for.
Last minute oil change. Was told they did a multi point inspection and all was good. I know for a fact I needed wiper blades. Already had bought them just not installed. Clearly they not inspect the wipers or they would have said you need wipers and offer to sell me new ones. I was expecting this. If they didn't inspect the wipers what else was just marked good??
I like this dealer and taking care of my car so nice. They so honest.
I was very disappointed with my service since you didn't fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband had scheduled an appointment a few months ago and when he arrived they said it would be a hour to an hour an a half wait, he left. Not sure if I will continue to bring my car in anymore. I bought it there and have been very happy with it, but the service is a different story.
I've always used them for service since I bought this car the art great at getting my appointment when I have time.
The gentleman idea was in the service department was absolutely wonderful. Supply trailblazer to Lake Chevrolet. They said they fixed the problem, but never did. Your tech found the problem and resolved it thank you for your great team.
Very good service no problems at all service guy was very nice and the truck was done on time
Cesar Nunez was great to work with! Always goes to bat for you!
Can’t say enough. It was a very good experience and I would recommend Heiser to others. I drove 95 miles one way and it was worth it. Great job team! Dean
Leigh was fantastic from the start to the finish with the entire car buying process. Would recommend to friends and family!
Best sales department, caring individuals that really no how to get you want you want no questions asked. Work with you until the deal is done.
cesar was incredible helpful he went above and beyond he made the whole experience a great one, what a great person to work with best experience purchasing a vehicle I've ever had thank you
My oil change was done promptly. Thank you for the prompt service. Was going to a different dealership but they could not get me in until next week and I needed my oil change done due to travelling long distance
Great dealership .....very friendly and helpful
HEISER was a super place to shop for our replacement car! We had an awesome sales person who was focused on helping us find and learn everything about the automobile we chose Thank you Heiser!
Great customer service! Leigh and Brain are Awesome Sause!!!!
They installed the wrong wipers on my car which had to be replaced and then wanted to charge me for their xxxx up
Heiser employees were polite and easy to work with. They went the extra miles to deliver our vehicle when it wasn't ready for pick up when scheduled.
Ceasar and Brian were awesome to work with. They did everything they could to make a deal happen.
Sherry was great to work with and very helpful. I would definitely buy another car from her.
Very proactive about reaching out to answer questions regarding a car model that wasn't fully in production yet.
I called to make an appointment for an oil change and tire rotation. When I did, the nice woman informed me of a $20 coupon on the website and that I could just show it when I arrived at my appointment. I did just that and kind of just got a “yeah ok”. When it came time to pay, the price seemed a bit higher than it should be with the coupon so I asked if the coupon was applied and he said yes. When I got home and looked at my paperwork, I saw that the coupon was in fact ... Read More DealerRater - Feb 26, 2025
Leigh was fantastic through the ENTIRE process. I found a car that I loved, and she made me feel so comfortable throughout. We drove over 2 hours to pick it up and it was everything we wanted and more!! This has been the first dealership that I didn't feel forced into something I didn't want. It was such a smooth process. Thank you again, Leigh!!
I like going there for my vehicles. They are super fast and get the job done!
Cesar was great. Very good sales person to work with.