Staff
Nathan Heimerl
Service Manager
Cesar Nunez
Sales & Leasing Consultant
William Harris
Service Advisor
Leigh Mattilla
Sales & Leasing Consultant
William (Liam) Dooley
Service Advisor
Brian Crandall
Sales Director / General Manager
Glenn Leinen
Sales Manager
John Haba
Service Advisor
Jared Gengler
Parts Manager
Brad Rasmussen
Parts Representative
Brent Thompson
Sales & Leasing Consultant
Richard Jarvi
Sales Manager
Youssef Khalifa
Sales & Leasing Consultant
Gavin Rehberg
Marketing
Sean Rourke
Finance Manager
Dan Shreve
Parts Representative
Nathan Heimerl
Service Manager
Sep 10, 2025
went in for a small oil leak, drop my truck off in the
went in for a small oil leak, drop my truck off in the morning. got a call back at the end of day. the bill would be $3,215.78 for rear mail seal. then possible crank seal and oil seperater. wont know untill they take off the transmission. the rear main seal by the book is rated at 10 hrs. they wrote on the bill 12.5 hrs. hourly rate 222 dollars an hour. called two chevy dealers 180 and 160 for there rate. I went back in talked to service manager was told these other dealers just want the work. They said because it couldnt be done straight thru thats why there rate was higher? But there is a special camera that can be used to see the oil seperater dont need to remove the transmission. got my truck back from a reputable service center was just the oil seperater 1100 dollars. oh, and I receive an e-mail from heiser chevy to test drive a ev truck and tell them what I think of it and then I would receive 50% off my next service appointment. No pressure, no purchase. came from brian crandall general manager. called and called never no call back. went in to find out about it. they all acted like they new nothing about it showed my e-mail. they acted like we dont know whats up. two days later no word from brian. no disclaimer write but they said there is one, no coupon, nothing. brian said he would give me a 50 dollar coupon. never got. Anything to get you in I think they should be held accountable for this e-mail.
Jul 06, 2025
Can never get ahold of general manager.
Can never get ahold of general manager. Car not cleaned & trailer hitch cover not on.
Mar 13, 2025
I like this dealer and taking care of my car so nice.
I like this dealer and taking care of my car so nice. They so honest.
Mar 13, 2025
I was very disappointed with my service since you didn't
I was very disappointed with my service since you didn't fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband had scheduled an appointment a few months ago and when he arrived they said it would be a hour to an hour an a half wait, he left. Not sure if I will continue to bring my car in anymore. I bought it there and have been very happy with it, but the service is a different story.
Mar 10, 2025
Best sales department, caring individuals that really no
Best sales department, caring individuals that really no how to get you want you want no questions asked. Work with you until the deal is done.
Cesar Nunez
Sales & Leasing Consultant
Mar 24, 2026
My husband and I have leased 4 cars from Cesar.
My husband and I have leased 4 cars from Cesar. He is so understanding of our needs and situation. He is kind and pleasant to talk to. He goes above and beyond his job to make things right. We would refer anyone to talk to Cesar when leasing or purchasing a car. We have had good experiences with the service department, also
Mar 01, 2026
Cesar was very wonderful to meet and he tried to make a
Cesar was very wonderful to meet and he tried to make a bad situation better for us. We reached out to Heiser first since we purchased a vehicle 2 years ago from them. Cesar has a great personality very charismatic and his devotion to help us out goes unnoticed. Unfortunately a purchase couldn't be in the making of a great experience with him due to negotiations stalled or couldn't be in our wheel house for payment wise. If your looking for a salesman that actually cares for your business it would be Cesar.
Jan 12, 2026
The sales pressure was really strong, really had to
The sales pressure was really strong, really had to haggle to beat another dealership's price. Clean place with popcorn, soda, water, and tea available.
Sep 11, 2025
Working Cesar and Heiser was a great experience.
Working Cesar and Heiser was a great experience. Low pressure sales approach I would definitely refer Cesar and Heiser for your next Chevrolet in West Bend
Aug 14, 2025
My wife and I Love Cesar, we have bought our last 4 cars
My wife and I Love Cesar, we have bought our last 4 cars from him! The service team is always great, never had any issues.
William Harris
Service Advisor
Mar 24, 2026
My husband and I have leased 4 cars from Cesar.
My husband and I have leased 4 cars from Cesar. He is so understanding of our needs and situation. He is kind and pleasant to talk to. He goes above and beyond his job to make things right. We would refer anyone to talk to Cesar when leasing or purchasing a car. We have had good experiences with the service department, also
Mar 01, 2026
Cesar was very wonderful to meet and he tried to make a
Cesar was very wonderful to meet and he tried to make a bad situation better for us. We reached out to Heiser first since we purchased a vehicle 2 years ago from them. Cesar has a great personality very charismatic and his devotion to help us out goes unnoticed. Unfortunately a purchase couldn't be in the making of a great experience with him due to negotiations stalled or couldn't be in our wheel house for payment wise. If your looking for a salesman that actually cares for your business it would be Cesar.
Aug 13, 2025
Great response from their service dept.
Great response from their service dept. polite and reasonable costs for provided service. Gave ride back to my house until ready.
Aug 11, 2025
People are very nice to work with very helpful repair
People are very nice to work with very helpful repair work is done on a timely manner
May 13, 2025
Professional, polite, prompt, I was blown away at the
Professional, polite, prompt, I was blown away at the waiting room for customers and ride home and back when done with service... outstanding
Leigh Mattilla
Sales & Leasing Consultant
Jan 12, 2026
The sales pressure was really strong, really had to
The sales pressure was really strong, really had to haggle to beat another dealership's price. Clean place with popcorn, soda, water, and tea available.
May 22, 2025
. The finance department is completely incompetent. They
. The finance department is completely incompetent. They make guarantees without even understanding their own processes. They were unable to rectify the situation after explaining my frustrations. I have also had 5 hard credit inquiries and still haven’t received any payment information. I could continue to rant, but I would just recommend going elsewhere for your next vehicle.
Mar 15, 2025
We were greeted in a friendly and professional manner.
We were greeted in a friendly and professional manner. We were not pressured to make and immediate purchase. Great selection of vehicles that we were looking for.
Mar 11, 2025
Leigh was fantastic from the start to the finish with the
Leigh was fantastic from the start to the finish with the entire car buying process. Would recommend to friends and family!
Feb 16, 2025
Was the best car buying experience I have ever had; never
Was the best car buying experience I have ever had; never once did I feel any pressure to make the purchase. Thank you.
William (Liam) Dooley
Service Advisor
Jun 02, 2025
Liam in the service department is amazing.
Liam in the service department is amazing. He always takes good care of my needs. Promote him or give him a raise he deserves it!
Apr 23, 2025
The service reps lie to your face don’t call you back and
The service reps lie to your face don’t call you back and the service lies to back up the service reps as far as the technicians they are very good
Apr 23, 2025
Everything they want me to do oil change find out what
Everything they want me to do oil change find out what was wrong with the front end everything was okay with my standards
Apr 22, 2025
Scheduling was fast and easy!
Scheduling was fast and easy! Appointment was timed well. Liam was very thorough and forward. Good customer service.
Apr 13, 2025
Muy bien el servicio y la atención fue perfecta sin más
Muy bien el servicio y la atención fue perfecta sin más que decir muchas gracias
Brian Crandall
Sales Director / General Manager
Sep 10, 2025
went in for a small oil leak, drop my truck off in the
went in for a small oil leak, drop my truck off in the morning. got a call back at the end of day. the bill would be $3,215.78 for rear mail seal. then possible crank seal and oil seperater. wont know untill they take off the transmission. the rear main seal by the book is rated at 10 hrs. they wrote on the bill 12.5 hrs. hourly rate 222 dollars an hour. called two chevy dealers 180 and 160 for there rate. I went back in talked to service manager was told these other dealers just want the work. They said because it couldnt be done straight thru thats why there rate was higher? But there is a special camera that can be used to see the oil seperater dont need to remove the transmission. got my truck back from a reputable service center was just the oil seperater 1100 dollars. oh, and I receive an e-mail from heiser chevy to test drive a ev truck and tell them what I think of it and then I would receive 50% off my next service appointment. No pressure, no purchase. came from brian crandall general manager. called and called never no call back. went in to find out about it. they all acted like they new nothing about it showed my e-mail. they acted like we dont know whats up. two days later no word from brian. no disclaimer write but they said there is one, no coupon, nothing. brian said he would give me a 50 dollar coupon. never got. Anything to get you in I think they should be held accountable for this e-mail.
Jul 06, 2025
Can never get ahold of general manager.
Can never get ahold of general manager. Car not cleaned & trailer hitch cover not on.
Jun 20, 2025
Very friendly and professional group to work with, no
Very friendly and professional group to work with, no surprises, everything was ready on the scheduled date of pick-up, and my son is very happy with his new vehicle.
Jun 05, 2025
Cesar was amazing!
Cesar was amazing! Brian was very helpful with getting the loan and getting me a Great deal!
Jun 01, 2025
Very pleasant to work with and made the price and the
Very pleasant to work with and made the price and the experience very good. I would recommend these guys to anyone. Thanks Heiser.
Glenn Leinen
Sales Manager
Aug 14, 2025
My husband and I were happy with how helpful and kind
My husband and I were happy with how helpful and kind Ceasar is.Thank you
Jun 10, 2025
Maria and Glenn were very pleasant to deal with.
Maria and Glenn were very pleasant to deal with. Glenn kept the document process moving right along and kept me on a short timeline to complete the transaction. Nice work on vehicle prep and getting it to the dealership.
Jun 04, 2025
Dealership is ok but finance team needs to get there
Dealership is ok but finance team needs to get there crap together. Other than that got a great deal on my truck
May 06, 2025
I had a great experience working with Heiser Chevrolet
I had a great experience working with Heiser Chevrolet West Bend in leasing my new 2025 trailblazer. I would recommend Heiser to others for car buying or leasing.
May 01, 2025
Ceasar was very helpful and helped us find what we were
Ceasar was very helpful and helped us find what we were looking for within our budget. He gave an informative tour of the facility.
John Haba
Service Advisor
Jul 15, 2025
Extremly friendly and professional and just all around
Extremly friendly and professional and just all around knowledgeable and did great work and made me feel comfortable
Jul 06, 2025
Can never get ahold of general manager.
Can never get ahold of general manager. Car not cleaned & trailer hitch cover not on.
Jun 02, 2025
Liam in the service department is amazing.
Liam in the service department is amazing. He always takes good care of my needs. Promote him or give him a raise he deserves it!
Apr 28, 2025
It was good, our update was done quickly and efficiently
It was good, our update was done quickly and efficiently John was great to work with
Apr 23, 2025
Everything they want me to do oil change find out what
Everything they want me to do oil change find out what was wrong with the front end everything was okay with my standards
Jared Gengler
Parts Manager
Feb 23, 2025
I like going there for my vehicles.
I like going there for my vehicles. They are super fast and get the job done!
Jan 10, 2025
Shortest wait time excellent communication great
Shortest wait time excellent communication great service over all essential clean care inside of vehicle very pleased
Nov 19, 2024
Heiser is top notch!
Heiser is top notch!!! Brandon, Scott and Tyler Reedy are amazing mechanics who are always willing to help.
Oct 14, 2024
Always fast and professional!
Always fast and professional! The whole team is awesome! I would definitely send my family and freinds there!
Brad Rasmussen
Parts Representative
Mar 23, 2025
Great to work with.
Great to work with. Fast service would use them again in the future for any new purchases
Feb 23, 2025
I like going there for my vehicles.
I like going there for my vehicles. They are super fast and get the job done!
Jan 10, 2025
Shortest wait time excellent communication great
Shortest wait time excellent communication great service over all essential clean care inside of vehicle very pleased
Jan 07, 2024
This place it a good place to go if you want to buy a car
This place it a good place to go if you want to buy a car
Brent Thompson
Sales & Leasing Consultant
Aug 01, 2025
Worked out great.
Worked out great. Brent gave us extra time to explain the vehicle a couple days after we got the car
Jul 03, 2025
The dealership was clean and inviting.
The dealership was clean and inviting. Everyone there was courteous and helpful, answered all our questions. Our Salesman, Brent did a very good job getting the vehicle ready for us. We have purchased two vehicles there and wouldn't hesitate to go back.
Jun 09, 2025
Brent and the team made us feel welcome and at home.
Brent and the team made us feel welcome and at home. No high pressure pitches, just friendly interactions. Thank you Heiser, and especially Brent, Cesar, and Brian, we love our new CT5-V!
Richard Jarvi
Sales Manager
Jul 06, 2025
Ryan was nice and personable.
Ryan was nice and personable. We had visited other dealerships and came back as we felt like he was more honest and trustworthy verses our other experiences.